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Paralegal - Complaints

Job ID: 7215

Level: Intermediate


The College of Veterinarians of British Columbia is looking for a new team member to join their Complaints Department. They are looking for someone with great organizational and interpersonal skills, enthusiasm, and joy for working in smaller office environments.

Under the supervision of the CVBC General Counsel, the Paralegal – Complaints will provide administrative and communications support necessary for the processing of complaints received from the public concerning veterinarians and the practice of veterinary medicine in British Columbia.

Duties and Responsibilities

  • Provide administrative oversight and management of case files from start to finish with minimal supervision
  • Organize, assist and maintain files to ensure they are complete, well-documented and orderly – to include review of documents for relevance and privilege
  • Compile, redact and edit documents using Adobe Acrobat Pro
  • Maintain an efficient file management and bring-forward system
  • Create and maintain various knowledge management tools including tables, indexes, spreadsheets, and databases, and assist with preparation of statistics
  • Prepare and send correspondence to registrants, complainants, opposing counsel, and other parties pertaining to case files
  • Liaise with the CVBC complaints coordinator, legal counsel and Registrar on case file progress
  • Review and edit investigator memos to the Investigation Committee
  • Attend Investigation Committee meetings for the purpose of drafting meeting minutes
  • Close electronic files and update registrant files for discipline history
  • Monitor post-hearing activities including suspensions, education requirements, and payment of discipline penalties and enforcement expenses by registrants
  • Provide initial case file review and assessment
  • Prepare drafts of consent agreements and other legal documents as requested
  • Prepare document disclosures
  • Assist legal counsel with freedom of information requests
  • Provide assistance and back up coverage to Complaints Coordinator
  • Assist with special projects and ad hoc requests from General Counsel and Registrar, including researching legal issues and preparing memos
  • Perform other duties as required

Required Skills and Qualifications

  • Successful completion of a Paralegal program
  • Minimum of 3-5 years working in a legal office or regulatory environment
  • Strong commitment to quality work product with proven ability to meet competing deadlines
  • Strong organizational skills, able to effectively prioritize and handle multiple tasks
  • Critical thinking skills, high level of initiative, and proactive approach to problem solving
  • Ability to take instruction from others, work as a member of a team yet also be able to work independently and effectively pressure
  • Proven understanding of legal framework and documents
  • Intermediate-to-advanced computer skills, including Adobe Acrobat Pro, MS Office Programs (Word, Outlook) and familiarity with electronic documentation and case management systems
  • Intermediate understanding of legal terminology, legal processes and common legal documents related to administrative and regulatory law

This is a full-time position, with salary commensurate with experience, and a competitive benefits package. 

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