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Receptionist

Job ID: 6623

Level: Intermediate

Description:

Our client, a small boutique litigation law firm located near Yaletown, is seeking a full time permanent Receptionist.  

SUMMARY: Performs all functions related to receiving calls, clients, vendors and deliveries and directs them to appropriate individual(s) within the firm according to established policies and procedures. Maintains contact with lawyers, staff and clients and observes confidentiality of client and firm matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Receives and records oral information from telephone callers or in person, and then communicates it to lawyers and staff. Operates a multi-line telephone console in order to relay incoming, outgoing and internal calls;
  • Directs telephone calls to appropriate lawyers and staff;
  • Meets and greets clients and visitors to the law office and directs such parties in accordance with firm policies; notifies supervisor of difficult situations;
  • Receives and records deliveries to the firm and/or individuals in the firm and routes them to the proper recipient;
  • Maintains record of outgoing deliveries;
  • Schedules and maintains records for use of conference rooms;
  • Maintains, updates and distributes staff phone list;
  • Maintains library with additions and updates of existing publications;
  • Maintains neatness of the entrance and reception areas; and
  • Employee must perform all duties with minimal supervision.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED: 

  • Ability to read and write at a level normally acquired through the completion of high school in order to process informational messages;
  • Approximately six months to one year on the job experience necessary in order to gain an understanding of the law office and departmental policies and procedures and learn to operate telephone console system; and
  • Ability to convert memos, letters and forms from rough draft to final, typed-quality documents at a level normally acquired through completion of one to three months course work in touch typing.